Group Service Director

Outstanding opportunity for an ambitious Industry player seeking an autonomous leadership role !

Group Service Director £120k+ Neg Basic Plus Bonuses + Exec Benefits + Car / Allowance
(Heat Pump Manufacturer)

A pivotal leadership role at a time of rapid growth. This is about building a service function that strengthens reputation, drives revenue, and delivers consistently for customers in a market that is scaling fast.

The Company

Our client is a growing and well backed manufacturer of heat pump systems, operating at the forefront of the transition to low carbon heating. Demand is accelerating across residential, commercial, and public sector markets.
The business combines strong engineering capability with a clear ambition to scale. Product quality is high. The opportunity now is to match that with a best in class service operation.

The Role

The Service Director will lead and evolve the end to end service function. This is both strategic and operational. It requires someone who can design the model, build the team, and deliver performance on the ground.

Key Responsibilities Include:

•    Define and execute the service strategy aligned to business growth
•    Build a scalable national service infrastructure, including field engineers and partners
•    Lead installation support, commissioning, maintenance, and after sales delivery
•    Drive service revenue growth through contracts, upgrades, and lifecycle support
•    Improve customer experience, response times, and first time fix rates
•    Develop robust systems, processes, and reporting to support scale
•    Lead, mentor, and grow a high performing service team
•    Work closely with sales, product, and operations to ensure joined up delivery
•    Manage service budgets, margins, and commercial performance
•    Ensure compliance with all regulatory and safety standards
•    This is a visible leadership role with direct impact on brand, retention, and long term profitability.

The Experience Required

We are looking for a proven service leader who understands both the technical and commercial drivers of a modern service function.

Key experience includes:

•    Senior leadership experience within service or after sales, ideally in heating, HVAC, Renewables, or related engineering sectors
•    Strong understanding of heat pump technology or transferable experience from adjacent markets
•    Track record of building and scaling field service operations
•    Experience of driving service as a profit centre, not just a cost base
•    Deep understanding of customer experience and service performance metrics
•    Commercially astute, able to balance cost, quality, and growth
•    Experience managing engineers, partners, and third party service networks
•    Strong leadership presence, able to influence at board level and engage teams on the ground
•    A blend of strategic thinking and hands on delivery is essential.

Personal Qualities 

This role demands judgement as much as experience. The environment will test pace, resilience, and leadership instinct.

We are looking for someone who brings:

•    Strong emotional intelligence, able to read situations and respond with clarity and control
•    Natural authority, earns respect without needing to rely on hierarchy
•    Clear communication, able to simplify complexity for both technical and non technical audiences
•    Decisiveness, comfortable making calls with imperfect information
•    Commercial instinct, spots risk early and acts before issues escalate
•    Ownership mindset, takes responsibility and drives outcomes without deflection
•    Ability to influence and align stakeholders, even where priorities differ
•    Energy and drive, maintains momentum and sets the tone for the wider team
•    Pragmatism, balances long term strategy with immediate operational needs
•    Curiosity, open to challenge and continuous improvement
•    These are the qualities that turn a capable service leader into a trusted operator at board level.

Remuneration Package

The package reflects the importance of the role and the growth agenda of the business.

•    Competitive base salary
•    Performance related bonus linked to service growth and operational delivery
•    Car allowance or company vehicle
•    Pension and benefits package
•    Long term incentive potential aligned to business performance

Details will be shared on a confidential basis.

The Opportunity

This is a rare chance to take ownership of a critical function at a defining point in the company’s journey.

You will shape how the business is experienced by its customers. Every installation, every service visit, every interaction. Done well, it builds trust, drives repeat revenue, and creates real competitive advantage.

The market is moving quickly. Expectations are rising. Many businesses are still catching up.

This role is about getting ahead.
You will have the backing to invest, the freedom to build, and the platform to create a service function that sets the standard in the sector.

For the right individual, this is an opportunity to build a legacy, not just deliver a role.

Sound like you ? Apply today - Immediate start