Head of Customer Experience
Job ID: 8171HVAC+R
- Date posted
- 21st June 2018
- Region
- South East
- Country
- United Kingdom
- Salary
- £55,000 to £65,000
- Benefits
- £HIGH BASIC + BONUS & EXEC BENS!
Brilliant NEW role to play for this expanding British manufacturer!
Head of Customer Experience £55- 65k Basic Plus High OTE + Exec Benefits
Our Client, are a Global supplier of sustainable H&V solutions that create comfortable working environments for people to live and work within….
They design and Manufacture Heating & Ventilation solutions for a vast array of projects on an International scale, from sports facilities to buildings, and have built a strong reputation for reliability, functionality and technically advanced designed products.
Forming part of their continued expansion plans, they now seek to appoint a Head of Customer Experience to their Executive team…
The successful candidate will be a proven entrepreneurial business leader, with a track record of leading a “service” related business and driving the P&L, and with verifiable goals achieved around growth, profit and organizational development in the technology/service sectors. A great communicator, recognising that the human resource within the business is absolutely key to the business future and commercial longevity.
The Role:
- Design, develop and implement the strategy that will enable the company to maximise its full potential for long term growth and profitability
- Ensure the structure and capability is in place to deliver the business plan effectively and efficiently
- Provide inspirational leadership and champion the values that the company lives by
Primary Responsibilities:
You will have responsibility for defining The Company’s vision and strategies for both UK & overseas business, supporting service lines, growing key accounts and maintaining/building a high performing Service Sales Channel. Other specific objectives include:
- Build a portfolio of service offerings that are scalable, profitable and that truly create client value and pull through
- Lead new service introductions
- Grow the business with profitable, organic initiatives
- Achieve agreed upon annual service / sales, profit and performance objectives
- Identify and build the necessary core internal capabilities to deliver those offerings
- Attract, lead and retain an effective team
Professional Experience and Qualifications:
The successful candidate will be a proven entrepreneurial business leader with a track record of leading a service related business and driving the P&L, with verifiable goals achieved around growth, profit and organizational development in the technology/service sectors.
Specific requirements include:
- Entrepreneurial new business development experience
- Experience leading a high growth, innovative business with full P&L responsibility
- Track record of organic and acquisitive growth – Service upgrades / Warranties etc
- Strong understanding of market dynamics and client requirements in a technology environment
- Ability to identify and suggest service line expansions to circle the client in service and custom solutions
- Ability to expand penetration of services into additional clients – both Corporate and SME’s - through service line innovation, account management and/or account penetration
Leadership Qualifications:
The appointee should be results oriented, hands-on and possess the ability to create a sense of mission and attentiveness to current and future client requirements. Specifics include:
- A strong commercial market orientation with commitment to client satisfaction
- Entrepreneurial mind-set, comfort with ambiguity, and able to manage risk and balance opportunity
- Strong communication, listening and interpersonal skills
- Ability to effectively lead, motivate and inspire teams
- Unquestioned ethics and integrity
This key appointment requires a high performing business “Service Operations” leader that seeks a major challenge in their career development. You will wish to join a blue chip brand and seek to have ownership and control of your own destiny …
Sound like you? Apply today – Immediate start!